Average Reviews:
(More customer reviews)1/13/2011 update
I finally received a call back, the rep asked me many questions to ascertain if it was fixable. It was not. As this is a brand new model, I was the only person to date that had encountered this problem, yay me! :-(
The solution was to cut off the plug & mail it in a padded mailer & upon arrival they will replace the faulty unit. I certainly will put the new unit to a MUCH more rigorous baking schedule than I had the previous one, to make sure if is is going to fail, it will while still under warranty! I will continue to post my results!1/11/2011 update
Below is a copy of my follow up email to the manufacturer after waiting DAYS for the return call (an option they give you after waiting on hold twice as long as they say your wait time would be, I gave up after 20+ minutes!)
If I ever get a reply I will let you know but for now I would not recommend ANY Breadman products for lack of customer support! The company that handles the support isn't even them!! It is a professional business that handles a bunch of other manufacturers like: Black and Decker, George Foreman, Breadman, Juiceman, Russell Hobbs, Farberware, Littermaid& Delonghi!
So buyer beware if you're thinking of customer support for one of those brands also.......
Here is my email to them:
Your Company that manufactures the Breadman BK2000B 2-1/2-Pound Bakery Pro Bread Maker, solicited Amazon to have this item reviewed by several of it's top reviewers of influence, I was chosen as one of them in this area. I had ORIGINALLY given it a VERY favorable review, however since it completely died after 2 months of light use, I have revised my previous glowing review to one that reflects my new experience with this item & the non existent support in getting ANY assistance with getting this Breadmaker up & running again! After having made a loaf of bread the previous day (all loafs were from the enclosed recipe book & all of white flour varieties) When I went to use it the next day there was absolutely no power to it, I tried unplugging it & replugging it in, nada! No juice, no error codes, NOTHING! And yes all other appliances will run plugged into that socket. AND I have unplugged it after EVERY use so NO there is no chance of a power surge from a storm in my area blowing a fuse or damaging it!
I have waited on hold for over 20 minutes (when the recording stated that the wait time was less than 10 minutes) & finally left a message for a call back, which never came in the following days after that call was placed. I am now contacting you via this website as a last resort. All of this will be related in my following updates for the Amazon Vine review I have posted! I would think you would have given better customer service knowing this is a new model being evaluated but alas........it seems that there is virtually NO customer service but a generic recording that continually loops with the same hold message!
I will not only post this on Amazon but on every site that reviews breadmakers to prevent anyone else from buying this expensive doorstop! I am extremely disappointed with your company's customer service, I know that a lemon can occur even with the best manufacturers but your lack of help is what is appalling!
1/06/2011 update
It originally worked as described below, however this morning after measuring all the ingredients.......NOTHING! NO POWER AT ALL, no error codes nothing, dead as a doornail! Major bummer as we were loving it! While it was working it was wonderful. I am on hold with customer service going on 20 minutes right now! I'll update later IF I get this resolved!
:-(
Clear off your counter and get ready to have some fun! I have had many different bread machines (Dak, Black & Decker, Zojirushi etc) in the past and what I like the most about this one is that it gives you the option to either make one large loaf (2 OR 2 1/2 pound loaf!) or two smaller 1 pound ones. This is great when I want to make two different types of bread at the same time...just press a couple of buttons and then just walk away...LOVE it! Another plus is that the paddles in the larger loaf pan are collapsible so you don't get those two holes baked in the bottom of your loaf that you'd normally get with other bread machines. It doesn't have that feature for the smaller loaf pan, but I'm hoping that maybe someday soon that they can fix it. There is also a fruit/nut dispenser that will add your ingredients at just the right time, however, I've discovered if you're making a large loaf, that the fruit and nut/dispenser is just too small, so you'll end up adding the ingredients in at the beep. It's really no big deal, it's not that hard to add some raisins and nuts at the beep...but it would have been perfect if they could have made the dispenser just a little bit bigger. Also, on my very first loaf I didn't have 1 of the paddles totally on & I had to dig the ingredients away & FIRMLY push it on again to make sure it was all the way down! After that , smooth sailing! I have just one more complaint, it's minor, kind of petty really, but it's getting on my nerves. The instruction manual is half manual and half recipe book. Awesome right? Not quite. I'm not sure if it is just my book, or if was a mass production error but every other page is upside down! Reading the manual and recipes was like some kind of cruel torture that they'd have on a reality show...other than that, I'm loving my Breadman and eating way too many carbs!
BTW, I grind my own whole wheat & it kneads the heavier wheat loaves as easily as the lighter all white flour ones! AND it IS teflon coated for those needing that info!
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Breadman BK2000B 2-1/2-Pound Bakery Pro Bread Maker with Collapsible Kneading Paddles and Automatic Fruit and Nut DispenserNo need to live above a bakery to enjoy the warm aroma of freshly baked bread on a daily basis. With an array of convenient features for ease of use, this Bakery Pro bread maker comes in handy any day of the week. Its exclusive dual bread-pan baking system allows for baking a traditional loaf up to 2-1/2 pounds or two 1-pound loaves simultaneously. Make anything from fresh cinnamon-raisin bread for breakfast toast, banana nut to serve with tea, or a loaf of whole wheat to serve with a hearty stew for dinner. Choose from 14 baking functions, including low carb and gluten free, as well as the option to make a variety of doughs and jams. Unlike other bread makers, the machine's exclusive kneading paddles collapse automatically before baking to prevent holes from baking into the bottom of the loaves, and its exclusive fruit and nut dispenser adds extras to the dough at the right time automatically--no need to wait around. The bread maker also provides a 15-hour delay timer, which makes it possible to wake up to--or come home to after a long day--a loaf of freshly baked bread ready to be sliced and slathered with butter and jam, spread with soft cheese, or enjoyed with other toppings or on its own. Accessories include a collapsible measuring cup, an adjustable measuring spoon, and a recipe book with over 80 recipes. The bread machine measures 14 by 19 by 12 inches and carries a two-year limited warranty. From the Manufacturer
The Breadman BK2000B 2-1/2-Pound Bakery Pro Bread Maker
Get the bread maker that makes it easy to bake like a pro and really bring home the bakery. This unique, 2-1/2-pound bread machine offers a wide range of features that you won’t find anywhere else. You’ll enjoy all your favorite baked goods at home, with exceptional results you’d expect from a baking professional.
Breadman Exclusive Features Two one-pound loaves.
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